We get asked lots of questions about our product range, here are a few of the most popular answers. Click on a question to view the answer.
GAP stands for Guaranteed Asset Protection (Insurance).
GAP Insurance is designed to protect you against financial loss (vehicle depreciation) in conjunction with your comprehensive motor insurance (road risks) policy if your vehicle is written off (Total Loss).
The main features and benefits of the payment protection policies, along with the cover and exclusions to cover can all be found in the key facts policy summary and the policy document which are available to read or download on our website.
Your Policy Schedule will confirm what cover you have selected.
If you do have any further questions please ask us at email@example.com or call 0844 391 6965* or 01934 529420 and make sure you're happy before you take a policy out!
We welcome customer feedback and are always trying to improve our service and product range so we’d love to hear from you.
Vehicle Cost or Value at time of purchase* £7,500; Insurance Total Loss payment £3,600; GAP Insurance Payment of £3,900
Vehicle Cost or Value at time of purchase* £13,400; Insurance Total Loss payment £7,200; GAP Insurance Payment of £6,200
Vehicle Cost or Value at time of purchase* on £25,995; Insurance Total Loss payment £14,300; GAP Insurance Payment of £11,695
Your motor insurer pays you the current value of your car, www.protection.uk.net pays any depreciation/loss in value from the time you purchased your vehicle**.
*As per reference to Glass's Guide (www.glass.co.uk)
**Policy limits apply, see terms & conditions
GAP Insurance can be bought from our website www.protection.uk.net at any time and will probably be much cheaper than the price for the same cover provided by the dealer where you bought your car. GAP Insurance is an optional product.
A common term for Total Loss is “written off”. Total Loss is defined in the policy to mean when an Insured person has claimed under their fully comprehensive Motor Insurance Policy and the claim has been settled with the vehicle being surrendered to the Insurer of your Motor Insurance policy or otherwise, and a Total Loss payment is made.
Cover is available from one to three years from the policy start date. You can decide the term of your policy, that is suitable for you.
The amount paid out is dependent on the level of cover you decide to select. You can choose a claim limit from £5,000 up to £25,000 but this will depend on the value of your vehicle.
You can purchase a policy at any time providing the vehicle is less than 10 years old.
There are two types of GAP insurance that we offer.
Return To Invoice (RTI)
Applies to Vehicles purchased from Motor Dealers and where the start date of this Policy is within 90 days of taking ownership of the Vehicle. The insurance will pay the difference between the Insured Value of Your Vehicle and the Net Invoice Selling Price You originally paid for the Vehicle.
Agreed Value GAP
For Vehicles purchased privately or from Motor Dealers where the start date of this Policy is 90 days after buying a Vehicle this insurance will pay the difference between the Insured Value of Your Vehicle and the Agreed Value of Your Vehicle on the start date of this Policy.
No. The premium quoted is the total cost (including Insurance Premium Tax [IPT]) for the entire term you have selected. There are no extras, no hidden charges or annual renewals.
Please note all premiums are single, one off payments.
You may pay via our secure online merchant service.
GAP Insurance is available for vehicles that are up to 10 years old (0-10 years) at the start date of the policy.
If your car is listed in the Glass's Guide (www.glass.co.uk) it can be covered.
All American, Australian and Canadian vehicles are excluded unless they are built for the UK market. See Policy Wording for all exclusions.
Simple; our website and online sales process allows us to keep our administration costs down and pass on premium savings to you.
No one can predict what the future holds and unfortunately accidents will happen. Did you know:
*Source: Association of Police Officer's Vehicle Crime Intelligence Service (March, 2012)
**Source: PARKERS (March, 2012)
Yes, commercial vehicles under 3500kg can be covered but as previously stated vehicles used for hire or reward, driving tuition, taxis, or used solely for delivery or courier purposes are excluded.
Yes, the vehicle is covered in the European Union for a maximum of 30 days in any 12 months of cover, providing the cover provided by your Motor Insurance policy is an equivalent level of cover as you would have enjoyed in the UK.
Sorry, we are not able to cover vehicles used for hire or reward, driving tuition or taxis.
Vehicles must be less than 10 years old at the start date of the policy. How and when you bought your vehicle will determine the type of cover (Return To Invoice & Agreed Value), that is available.
Dealer fitted accessories up to £1,500 are included.
First Call Group act as the scheme administrators including policy issue, collection of premium payments and claims. Please note that we act on behalf of the insurers in negotiating and settling claims.
The vehicle can be insured with any company who provides motor insurance. The policy must be fully comprehensive motor insurance cover which must be kept in place or replaced by a similar comprehensive motor insurance for the duration of the GAP Insurance policy.
The Road Fund Licence is not included within the value of the vehicle.
No. The Motor Insurance Excess is not covered.
As with most insurance policies unfortunately not everything is covered. The GAP insurance will not provide cover for any vehicle which has been used for:
Also excluded are vehicles not listed in Glass's Guide, kit cars, invalid carriages, Vehicles used solely for delivery or courier purposes and commercial Vehicles of more than 3500kg gross weight. Manufactured by Aston Martin, Bentley, Ferrari, Lotus, Lamborghini, Maserati, Rolls Royce, TVR, modified from the manufacturer's specification (unless agreed by the Motor Insurer), all American, Australian and Canadian Vehicles (unless built for the UK market) or being driven by any person not holding a licence to drive the Vehicle.
*See policy wording for full details and terms & conditions.
Yes. As long as the comprehensive motor insurance policy for the vehicle also covers the person driving and a Total Loss claim is paid to the insured.
Sorry no. GAP Insurance only covers the person(s) who bought the policy whilst they own the vehicle or until the expiry of the policy. However, we are able to arrange cover for the new owner if required providing the vehicle is still under 10 years old.
No, you do not need to be the policyholder, however you must be fully covered as a named driver on the schedule of the comprehensive motor insurance policy that insures the vehicle and a Total Loss claim is paid to the insured.
Yes you can - whilst we hope you are happy with the cover your selected policy provides, you have the right to cancel it within 14-days of receiving the policy and receive a full refund, without giving any reasons. You must contact us within this period either by email or telephone.
After 14 Days, you may cancel the policy at any time however the refund amount is calculated on a pro-rata basis less an arrangement charge of £45.00.
The vehicle purchase price is the amount you paid plus any dealer fitted accessories up to £1,500 minus any discount you received.
Please note: DO NOT include road tax and warranties. Any queries please contact us.
In the event of a possible claim under this policy please contact the administrators at:
Telephone: 0844 391 6965 Email: firstname.lastname@example.org
You will be sent a claim form giving instructions on what you need to do. Please note, that at your own expense you will need to: